Privacy Policy

Last updated on: September 7, 2022

This Privacy Policy is designed to address regulatory requirements of the jurisdictions in which cryptonums.com offers its Services.

This Privacy Notice applies to all processing of Personal Data on the website www.cryptonums.com and all other cryptonums.com sites on which it appears (the “Sites”). If you do not agree with this Privacy Policy, in general, or any part of it, you should not use the Sites or Services. This Privacy Policy is periodically reviewed to ensure that any new obligations and changes to our business model are taken into consideration. We may amend this Privacy Policy at any time by posting an amended version on our website.

Data Collection: We collect your Personal Data through a variety of methods: either you provide it to us directly, we collect it from external sources, or we collect it by using automated means.

Information you may provide to us: You may give us information about you by filling in forms on our Sites or through our app or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use the Services and when you report a problem with the Sites or with our app.

Information we collect about you: With regard to each of your visits to our Sites or our app we automatically collect the following information:

Device Information: We collect information about the device you use to access your account, including the hardware model, operating system and version, and unique device identifiers, but this information is anonymised and not tied to any particular person.

Information We Collect from External Sources: We also receive information from other sources and combine that with the information we collect through our Services.

We use “cookies” from time to time to help personalise your online experience with us. A cookie is a small text file that is stored on your computer to help us make your visit to our Sites more “user-friendly.” Please see our Cookie Policy for more details about the cookies we use. Cookies provide us with information about your use of the Sites that can help us improve the Sites and your experience with it. We will process Personal Data collected through cookies in accordance with this Privacy Policy. If you have set your browser to alert you before accepting cookies, you should receive an alert message with each cookie. You may refuse cookies by turning them off in your browser, however, you should be aware that our Sites, like most other popular sites, may not work well with cookies disabled.

We use third-party services that may be co-branded as cryptonums.com but will do so with clear notice. Any third-party services may collect information as determined by their own privacy policies.

Advertising or analytics providers may provide us with anonymised information about you, including but not limited to, how you found our website.

Data usage and processing

Provide our Services (including customer support). Process transactions and send notices about your transactions. Resolve disputes, collect fees, and troubleshoot problems. Communicate with you about our Services and business and to inform you of matters that are important for your account and/or use of the Sites. We also use your Personal Data to respond to any questions, comments or requests you filed with us and the handling of any complaints. Comply with applicable laws and regulations. Establish, exercise and defend legal claims. Monitor and report compliance issues. Customize, measure, and improve our business, the Services, and the content and layout of our – Sites and apps (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising. analyzing and enhancing our products, services, websites and apps; ensuring the security of our networks and information systems. performing accounting, auditing, invoicing, reconciliation and collection activities; and improving and maintaining the quality of our customer services). Perform data analysis.

Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences, and measure the effectiveness of it. To approach you via email for marketing purposes, we request your consent, unless it is not required by law. You always have the option to unsubscribe from our mailings, e.g., via the unsubscribe link in our newsletter;

Perform risk management, including comparing information for accuracy and verify it with third parties and protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities; and

Enforce our contractual terms.

Data storage duration.

We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. While retention requirements vary by jurisdiction, information about our typical retention periods for different aspects of your personal information are described below.

Personal information collected to comply with our legal obligations under financial or anti-money laundering laws may be retained after account closure for as long as required under such laws.

Contact Information such as your name, email address and telephone number for marketing purposes is retained on an ongoing basis until you unsubscribe. Thereafter we will add your details to our suppression list to ensure we do not inadvertently market to you.

Content that you post on our Sites such as support desk comments, photographs, videos, blog posts, and other content may be kept after you close your account for audit and crime prevention purposes (e.g. to prevent a known fraudulent actor from opening a new account).

Information collected via technical means such as cookies, web page counters and other analytics tools is kept for a period of up to one year from expiry of the cookie.

When Personal Data is no longer necessary for the purpose for which it was collected, we will remove any details that identifies you or we will securely destroy the records, where permissible. However, we may need to maintain records for a significant period of time (after you cease using a particular Service) as mandated by regulation. For example, we are subject to certain anti-money laundering laws that require us to retain the following, for a period of five (5) years after our business relationship with you has ended.

Data Sharing

We may share your information with selected recipients to perform functions required to provide certain Services to you and/or in connection with our efforts to prevent and investigate fraudulent or other criminal activity. All such third parties will be contractually bound to protect data in compliance with our Privacy Policy. The categories of recipients include:

Other cryptonums.com entities, including to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services and communications;

You may write to us at [email protected] for any query.